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Help & support
Have a question or is something not working as expected? Email us at [email protected].
Frequently asked questions
Do I need Strava to use BikePrep?
No. Strava can update a linked bicycle automatically, but you can also maintain its odometer manually.
Why am I not receiving maintenance reminders?
Check that notifications are enabled for BikePrep in your device settings and that reminders are enabled in the app. A bicycle can also be muted individually.
How do I keep my data when changing devices?
Link your guest account to Apple or Google before changing devices or signing out, then use the same sign-in method on the new device.
Can I correct a lubrication entry?
You can delete the latest lubrication entry from the lubrication history and add it again with the corrected distance.